PRIVACY TERMS
Last Updated: 14.02.2022
1. General
As a data controller, Lucky Dreams Casino has a legal obligation under gambling regulations to process personal data from players in order to allow them to participate in games and provide them with ancillary services. This Privacy Policy explains what personal data we collect from players, why we collect it, and how we utilize it.
By creating a Player Account on this Website, you acknowledge and agree to the terms outlined in this Privacy Policy. If you do not agree with these terms or do not wish to provide the required personal information, please refrain from using the Website.
This Privacy Policy forms a binding agreement between you and the Company. We may update or modify its terms from time to time. While we will make reasonable efforts to inform you of any changes, we encourage you to review this Privacy Policy regularly. Your continued use of the Website and its services will be considered as acceptance of any updates to the Policy.
2. Information We Collect
The personal data we collect and process may include, but is not limited to:
- Account Registration Data: Information provided when creating an account, such as name, date of birth, email, phone number.
- Communication Records: Correspondence with our support team via email, live chat, or other communication channels.
- Transaction Data: History of deposits, withdrawals, and bets made on the Website.
- Website Activity Data: Logins, IP address, device/browser information, traffic logs, and activity logs.
- Verification Documents: Proof of identity, payment details, and other documents required for KYC and fraud prevention.
- Surveys and Feedback: Responses to optional surveys or customer satisfaction assessments.
3. How We Use Your Information
We process your personal information to provide and improve our services. This includes:
- Processing bets and transactions, including payment verification.
- Providing gaming and customer support services.
- Account verification and security checks.
- Sending promotional offers (only if the player has given consent).
- Ensuring compliance with anti-money laundering (AML) and fraud prevention laws.
- Preventing fraudulent activities, including money laundering and bonus abuse.
- Conducting statistical analysis and market research.
4. Marketing Communications
Unless you opt out, we may use your email and phone number to send promotional content about our products, services, and offers, including promotions from business partners.
Players can unsubscribe from marketing communications at any time via account settings or by contacting support at [email protected].
By accepting any contest prize or winnings, you consent to the use of your name or nickname for advertising purposes, unless prohibited by law.
5. Collection of Personal Information
We collect personal information directly from you or from third-party service providers, such as fraud prevention agencies, payment processors, and data analytics tools. This includes:
- Data provided through account registration and interactions with our services.
- Information obtained from third-party service providers, including fraud prevention agencies.
- Technical data collected automatically through cookies and tracking tools.
We ensure that any data received from third parties is handled securely and in compliance with this Privacy Policy.
6. Data Recipients
Your personal data may be shared with:
- Company affiliates and business partners, including parent and subsidiary companies.
- Employees handling payment processing, fraud prevention, and customer support.
- Regulatory authorities, if required by law.
Some data transfers may occur outside the EU, EEA, or EFTA regions. In such cases, we ensure compliance with GDPR through approved safeguards and contractual clauses.
By using our services, you acknowledge and consent to data transfers to third countries under these safeguards.
7. Sharing Data with Third Parties
We do not sell or rent personal data. However, we may disclose data under the following circumstances:
- Legal Compliance: If required by law or regulatory authorities.
- Payment Processing: Sharing data with payment providers for transaction verification.
- Fraud Prevention: Assisting law enforcement or regulatory agencies in fraud investigations.
- Marketing Services: Limited data may be shared with third-party marketing partners (only if the player has given consent).
- Corporate Changes: If the Company undergoes a merger, acquisition, or restructuring, personal data may be included in the transfer.
We ensure that third-party partners comply with data protection laws and that your data is handled securely.
8. Data Retention
- Personal data is retained as required by law.
- Due to anti-money laundering (AML) regulations, player data must be stored for at least five (5) years after the last transaction or account closure.
- Requests for data deletion cannot be processed before this mandatory retention period expires.
- Anonymized data may be retained for analytical purposes.
9. Data Security
We follow strict security protocols to protect personal information.
- All accounts are secured with unique credentials.
- Two-Factor Authentication (2FA) is available for additional security.
- Confidentiality agreements are signed by all employees handling personal data.
Players are responsible for keeping their login details secure and preventing unauthorized access.
10. Player Rights
Players have certain rights under data protection laws:
- Access: Request a copy of personal data held by the Casino.
- Correction: Update or correct incorrect data.
- Deletion: Request data erasure (subject to legal obligations).
- Restriction: Request limited processing of data in specific cases.
- Objection: Object to data processing based on legitimate interests.
- Portability: Request transfer of personal data to another service provider.
- Withdraw Consent: Stop receiving marketing communications at any time.
- Lodge a Complaint: File a complaint with data protection authorities if concerns arise.
Requests for data access, correction, or deletion may require identity verification to ensure security.
We aim to process all legitimate requests within one month. If additional time is needed, players will be notified.
11. Cookie Policy
When using the Website, we automatically collect technical and browsing data using cookies.
Types of cookies used:
- Essential Cookies: Enable core website functionality.
- Functional Cookies: Store user preferences (e.g., language settings).
- Marketing Cookies: Track interactions for personalized promotions.
We may also use third-party analytics providers to analyze website activity. These third parties are governed by their own privacy policies.
Players can disable cookies through browser settings, but this may affect website functionality.