General Terms & Conditions
Last Update: 30.03.2023
Version: 2.3
General
Before using the Lucky Dreams website (Casino), please read the Terms and Conditions carefully.
By registering a Player Account with the website you confirm your consent with the Terms and Conditions.
It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling.
Changes to the Terms and Conditions
Lucky Dreams Casino reserves the right to modify these Terms and Conditions as necessary. Players will be notified of changes before they take effect. However, it is recommended to check this page regularly.
Who Can Play
Lucky Dreams Casino accepts players only from jurisdictions where online gambling is legally permitted.
- The minimum age to register and play is 18 years, or the legal gambling age in the player’s country of residence.
- Players must ensure compliance with local gambling laws before wagering real money.
- The Casino reserves the right to request proof of age and suspend accounts that fail verification.
Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America, United Kingdom, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, French Polynesia, New Caledonia), Netherlands, Israel, Lithuania, Dutch West Indies, Curacao, Gibraltar, Czech Republic, Portugal, Georgia, Estonia, Åland Islands, Norfolk Island, Latvia, Romania, Belgium, Hong Kong, Bangladesh, Bulgaria, Iran, Nigeria, Malaysia, Antarctica, Albania, Tanzania, Chad, Honduras, Macedonia, Andorra, Hungary, Trinidad and Tobago, Guam, Bahamas, Western Sahara, Jersey, Bosnia and Herzegovina, Singapore, Barbados, Cambodia, El Salvador, Liechtenstein, British Indian Ocean Territory, Fiji, Spain, China, Christmas Island, Bolivia, Greenland, Faroe Islands, Palestine, Indonesia, Aruba, Benin, Bermuda, Seychelles, South Georgia and the South Sandwich Islands, Vietnam, Taiwan, Ecuador, San Marino, Greece, Guatemala, Holy See (Vatican City State), Lao People’s Democratic Republic, Cayman Islands, Dominican Republic, Cook Islands, Tonga, Guernsey, Vanuatu, Belize, Montenegro, Saint Kitts and Nevis, Niger, Gabon, Swaziland, Panama, Congo Democratic Republic of the Congo, Ghana, Dominica, Burundi, Bouvet Island, Togo, Northern Mariana Islands, Wallis and Futuna, Tokelau, Suriname, Saint Lucia, Sri Lanka, Mauritius, Zambia, Paraguay, Botswana, Saint Martin (French part), North Korea, Djibouti, Isle of Man, Zimbabwe, Saint Pierre and Miquelon, Jamaica, Solomon Islands,Falkland Islands (Malvinas), Senegal, Cameroon, Cuba, Cabo Verde, Kenya, Kyrgyzstan, Anguilla, Tuvalu, Cocos (Keeling) Islands, Antigua and Barbuda, Guinea, Brunei Darussalam, Bonaire, Tajikistan, Sao Tome and Principe, Côte d’Ivoire, Guadeloupe, Angola, Madagascar, Heard Island and McDonald Islands, Montserrat, Mozambique, Nepal, Pakistan, Central African Republic, Guyana, Guinea-Bissau, Nauru, Turks and Caicos Islands, Bhutan, Myanmar, Namibia, Virgin Islands, Gibraltar, Kiribati, Malawi, Equatorial Guinea, Saint Helena, Nicaragua, Saint Barthélemy, Mali, Republic of the Congo, Syrian Arab Republic, Pitcairn, Eritrea, Rwanda, Burkina Faso, South Sudan, United States Minor Outlying Islands, Palau, Ethiopia, Libya, New Caledonia, Gambia, Niue, Maldives, French Polynesia, Yemen, Macao, Turkmenistan, Grenada, Somalia, Uganda, Micronesia, Serbia, Timor-Leste, Sint Maarten (Dutch part), Mauritania, Marshall Islands, Comoros, Azerbaijan, Algeria, Iraq, Armenia, Philippines, Svalbard and Jan Mayen, American Samoa, Poland, Afghanistan, Moldova, Costa Rica,Venezuela, Colombia,Turkey, Slovakia. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy.
Game Availability
Certain games may not be accessible in specific regions due to restrictions set by game providers. These limitations may be updated periodically.
Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings.
NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
In addition to the above, Street Fighter Video Slot is not available for the following countries: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
Fashion TV Video Slot is not available in the following countries: Cuba, Jordan, Turkey, Saudi Arabia.
Planet of the Apes Video Slot is not available in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
Vikings Video Slot is not available in the additional jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
Narcos Video Slot is not available in the following territories: Indonesia, South Korea.
Additionally, Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man), are only available in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia, Turkey, Austria, Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Poland, Slovakia and Slovenia.
Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled.
Players from Canada are not eligible to play the games from NYX.
Accepted currencies
The website allows playing for the following currencies: EUR, USD, CHF, CAD, AUD, NOK, RUB, TRY, NZD, INR, ZAR, PLN, KZT, UZS, JPY, BTC, USDT, USDC, VND, IDR, MYR, TBH, BNB, TRX, LTC, DOG, ADA, PHP.
Fees and Taxes
Players are solely responsible for any taxes or fees applied to their winnings in accordance with the laws of their country of residence.
Game Rules
By playing on the website, players confirm that they understand the rules of the games offered. It is their responsibility to familiarize themselves with the theoretical payout percentage of each game.
Disclaimer of Liabilities
By accepting these Terms and Conditions, players acknowledge the risk of financial loss associated with gambling. The Casino is not responsible for any losses incurred while using the website.
The Casino is not liable for technical issues, including hardware or software malfunctions, unstable internet connections, or other disruptions that may affect access to the website or gameplay.
In cases where a wager is confirmed or a payment is processed in error, the Casino reserves the right to void affected bets or adjust them to reflect the correct terms that should have been applied at the time of placement.
If an incorrect deposit, bonus, or winnings are mistakenly credited to a player’s account due to a technical issue, human error, or any other reason, the amount remains the Casino’s property and will be deducted from the player’s balance. If funds have already been withdrawn, the player must return the amount upon request.
The Casino, including its directors, employees, partners, and service providers:
- Does not guarantee that the website or software is free from errors.
- Does not ensure uninterrupted access to games.
- Shall not be held responsible for direct or indirect financial losses, damages, or expenses related to the use of the website.
Players agree to indemnify and hold the Casino and its affiliates harmless from any claims, losses, damages, or liabilities arising from their use of the website.
The Casino reserves the right to determine whether a player has violated the Terms and Conditions, which may result in account suspension or permanent exclusion from the platform.
Use of Player Account
Each player is allowed to create only one personal account.
Opening multiple accounts under the same player is strictly prohibited and may result in the termination of all associated accounts. Players must not share access to their account or allow third parties, including minors, to use the website.
Players are fully responsible for ensuring they do not register multiple accounts with Lucky Dreams Casino, regardless of the status of any previous account.
Lucky Dreams Casino is not liable for any activity, including deposits or gameplay, conducted on an additional account created by the same player.
If the Casino has reasonable grounds to believe that multiple accounts have been created to bypass restrictions, exploit bonuses, or engage in fraudulent activities, it reserves the right to permanently suspend one or all related accounts and void any winnings obtained through them.
Any funds, winnings, or bonuses acquired while using a duplicate account may be reclaimed by the Casino. Players must return any withdrawn funds upon request.
Anti-Fraud Policy
Lucky Dreams Casino enforces a strict anti-fraud policy, utilizing advanced security tools to detect and prevent fraudulent activities. If a player is suspected of engaging in any of the following activities, their account may be terminated, and all payouts withheld:
- Colluding with other players
- Using strategies intended to manipulate winnings unfairly
- Committing fraud against the Casino, other gambling platforms, or payment providers
- Depositing funds obtained through illicit means
- Initiating chargebacks or disputing legitimate payments
- Creating multiple accounts to bypass restrictions
- Engaging in any form of cheating
Additionally, if a player is declared bankrupt in their country of residence, the Casino reserves the right to suspend their account and withhold funds at its sole discretion. The player will not be informed of the specific reasons for such actions. The Casino may also report fraudulent behavior to the relevant regulatory authorities.
Advantage Play Restrictions
The Casino has zero tolerance for advantage play. If a player attempts to exploit bonuses or promotions, the Casino reserves the right to void all associated bonuses and winnings. This includes but is not limited to:
- Using stolen cards
- Initiating chargebacks
- Creating multiple accounts to abuse promotions
- Providing false registration details
- Submitting forged verification documents
- Any other actions that could harm the Casino
- Placing low-risk roulette bets (e.g., betting evenly on both red/black or odd/even while covering 25+ numbers out of 37)
The Casino may close a player’s account at its discretion and refund the remaining balance after deducting applicable withdrawal fees. No prior notice or explanation is required.
Account Verification (KYC)
To verify a player’s account, the Casino may request official documents (such as ID, payment details, and utility bills). Documents must be submitted in Latin or Cyrillic script. If a player cannot provide documents in these formats, the Casino may require video verification.
System Manipulation and Error Reporting
If a player manipulates the Casino system, attempts to exploit software vulnerabilities, or engages in any form of fraudulent gameplay, the Casino reserves the right to:
- Retain all payments and winnings
- Pursue legal action against the player
- Terminate and modify games or events as needed
Players must immediately report any software errors they encounter. Failure to do so may result in financial liability, including compensation for any damages caused by the exploitation of such errors.
Deposit and Wagering Requirements
- Deposits must be wagered at least 3 times before funds can be withdrawn.
- If multiple deposits are made without gaming activity, the total deposit amount must be wagered before withdrawal.
- The Casino reserves the right to charge processing fees for deposits and withdrawals at its discretion.
The website is intended solely for personal use and must not be used for any commercial purposes.
Players are responsible for keeping their account details accurate and up to date.
The Casino reserves the right to contact players via phone for verification as part of its Know Your Customer (KYC) process. If verification is required, withdrawals may be paused until the process is completed. If the player cannot be reached within two (2) weeks via phone or email, the account may be locked due to failure to complete KYC verification.
Complaints and Dispute Resolution
If you encounter any issues related to payments, bonuses, responsible gaming limits, or account activity, you can reach out to our Support Team at any time. We will make every effort to resolve your concerns as quickly as possible.
Complaints are initially reviewed by our support department. If a resolution is not reached immediately, the matter will be escalated within the Casino’s management team for further review. You will be kept informed of the status of your complaint throughout the process.
If your complaint is not resolved at the Casino management level, you have the right to escalate the dispute to an independent third party, gaming authority, or the licensing regulator listed on our website.
In case of any dispute, you agree that the server logs and records will serve as the final authority in determining the outcome. If there is a discrepancy between the results displayed on your screen and those recorded on our game server, the server logs will be considered the official record.
Should we need to contact you regarding a dispute, we will use the contact details associated with your Player Account.